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[This corrects the article DOI 10.1016/j.heliyon.2019.e02347.]. © 2019 The Author(s).Spinal metastasis usually presented with percussion tenderness.•Pain could be absent in infiltrative spine metastasis without compression fracture.•MRI should be performed in patients with myelopathy. © 2020 The Authors.Neuro sweet disease (NSD) rarely exhibits spinal cord involvement.•We experienced a case of NSD with longitudinally extensive transverse myelitis.•The shape of gadolinium enhanced lesion of spinal MRI was characteristic.•Above