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© 2020 The Authors. Nursing Open published by John Wiley Sons Ltd.Aim To examine the relationships between workload factors at different systems levels (unit level, job level and task level), patients/family complaints and nurse reports of patient violence towards them using a human factors framework. Design This is a secondary analysis of cross-sectional data. Methods Data from 528 nurses working in medical-surgical settings in British Columbia, Canada, were analysed. At the unit-level workload factors included patient-RN ratios,
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