https://caseygraham.com/
One of Casey Graham’s core principles is prioritizing customer retention over acquisition. Statistically, acquiring a new customer is 5 to 25 times more expensive than retaining an existing one. Under Graham’s leadership at Gravy Solutions, businesses are guided to reduce involuntary churn and maximize subscription growth. By emphasizing actionable retention strategies, Graham’s approach not only enhances profitability but fosters stronger, lasting customer relationships.
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