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01). Patient average 6Q_score was higher with video compared to phone (85.1% 78.4%, = 0.01), as was doctors' 6Q_score (97.5% 91.9%, = 0.02). FTA rates remained similar between the two assessments (6.4% in April/May and 4.4% between July/October, = 0.12). The requirement for in-person follow-up/physical examination was identified in two video consultations (1.6%). Video consultations during the COVID-19 outbreak demonstrated higher patient and doctor satisfaction compared to phone consultations. There was no significant difference in FTA
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