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BACKGROUND Our study addresses a gap in the modern information systems (IS) use literature by investigating factors that explain patient portal satisfaction (SWP) and perceptions about health-seeking behavior (HS. A novel feature of our study is the incorporation of actual portal use data rather than the perceptions of use intention, which prevails in the modern IS literature. OBJECTIVE This study aimed to empirically validate factors that influence SWP as an influencing agent on portal use and HSB. Our population segment was comprised