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It offers priceless insights into customer satisfaction and areas for enchancment. Peeling again one other layer, we see buyer satisfaction as the linchpin of market differentiation. In today’s bustling marketplace, it’s the experiences wrapped round your products and services that customers crave. Achieving excessive customer satisfaction alerts that you are main the competition, offering one thing extra. To be less weak to becoming severely ill with the virus, clients favor touchless digital mediums of communications. For example, Mason et al. (2021) conclu
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