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All participants had not taken on-the-job training about psychotropic medication. Work experience ( 0.029) and personal monthly income ( 0.046) were significantly associated with pharmacists' knowledge. There was a significant association between work experience and practice level ( 0.043). The knowledge and practice of pharmacy personnel were low for issues related to the use of psychotropic medication in the elderly. This result indicates the need for training for pharmacists on pharmacotherapy of psychotropic medicat