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Implications for nursing management Recommendations are provided for the adaptation of aged care workers to culturally diverse teams, fostering teamwork to enhance care outcomes for clients. Interventions for improvements in cross-cultural leadership and management, and staff experience of cross-cultural encounters are much needed.Aim To identify the factors that are associated with missed nursing care and the nurses' intention to leave. Background Errors and mistakes are an inevitable part of work, but there is increased evidence tha